Our Commitment To You

We know that our service require us to apply technical and specialist financial knowledge to help you to meet your financial needs and that we have a commitment to provide the best advice we can and to explain it in a way that is simple to understand, so that you are fully aware at every step. We want you to be able to make informed decisions that you are happy with.

We promise to place your interests first. We will suggest a plan that matches your personal financial goals and is in line with the level of risk you feel comfortable with. We will get to know you and your needs.

We promise to understand your situation and listen to your specific needs. We will always take this into account when suggesting your financial options and discussing your financial wellbeing.

We promise to treat you fairly, regardless of identity, age, gender, race, sexual orientation, disability, religion or belief.

We understand that in some situations you may feel vulnerable and we promise to treat you with sensitivity and understanding. Your confidentiality will be maintained throughout and we comply with the Data Protection Act 2018, The Equality Act 2010, Consumer Protection Regulations and the Mental Capacity Act 2005.

All our advisers are full trained and provide a professional service that is scrutinised and regulated. We will continue to check that you are happy with our service and approach throughout your time as a customer.

We will proactively review your financial plans with you helping to ensure that they continue to meet your needs despite changes in your lifestages and circumstances. We will support you throughout your financial journey.

We are committed to the Consumer Duty Regulations as outlined by the Financial Conduct Authority. You can access the full document here

Get in touch

If you’d like to know more about how Rockwood can help you and your family enjoy a more secure financial future, then we’d love to hear from you. Contact our friendly team on 0330 332 2679 or here to get started.